For the third year in a row, My Property Pros (MPP), formerly My Window Cleaner, has been crowned a 5-Star franchise in the annual WorkBuzz Franchise Satisfaction Benchmark. Judges of this demanding award are arguably some of the industry’s toughest critics… the brand’s own franchisees!
2024 has been a transformational year, with an exciting rebrand and revolutionary new services added to the model. Franchisees have experienced record growth levels and new franchisees launching under the MPP banner have seen average turnover increase by a staggering 485% in their first two months alone. No surprise then that 100% of the network responded positively, rewarding the franchisor with a 93% overall satisfaction rate across six categories – 3% up on 2023’s result.
“We are absolutely delighted to receive this award for a third consecutive year,” says MPP Managing Director, Karen Prewer. “Rebranding and introducing new services has been thrilling and challenging in equal measure and it’s not a journey you can take solo – we’ve remained committed to supporting franchisees, making sure their voices are heard and, ultimately, that they reap the benefits of these enhancements! For our network to score us so highly confirms we’ve got it right. I am so proud of every one of them and can’t wait for the next 12-months!”
MPP’s impressive results included average overall scores of 94% in the categories ‘Training and Support’ and ‘The Franchise System’ and 95% in ‘Culture and Relationships’. In areas including ‘Going the Extra Mile’, ‘Business Expansion’, ‘Shared Goals’ and ‘Products and Services’ MPP received a 100% satisfaction rating from all franchisees surveyed.
WorkBuzz is an independent organisation and awarding body that has surveyed the franchisees of over 400 UK brands since 2011. “Congratulations to My Property Pros for securing their third 5-Star status. This year, we’ve witnessed record levels of franchisee satisfaction and a more competitive field,” CEO and Founder, Steven Frost. “What makes these awards unique is they draw upon actual feedback from thousands of franchisees, whilst providing valuable insights that benefit franchisors and enhance their network performance. We look forward to continuing recognising excellence in the franchising industry in the years to come.”
Since unveiling its new branding in August 2024, six new franchisees have joined the MPP ranks and many more have expressed their interest. Plans for 2025 include supporting existing franchisees into multi-van ownership and rolling out the brands new £1,250 per day Roof Cleaning service nationwide. My Property Pros is keen to hear from ambitious professionals who are ready to reach for the stars… with both feet firmly on the ground! For more information, visit www.mypropertypros.co.uk/franchise.
